Refund & Returns Policy

Please report damaged, faulty, incorrect, or quality-related food items within 2 days of receiving them. To be eligible for a return, refund, or replacement:

• Keep the affected item and original packaging where practical
• Provide clear photos of the item and issue when requested
• Proof of purchase or order number is required

To initiate a return, please contact us using the details at the bottom of this page. The 2-day reporting request does not affect your statutory rights where goods are faulty, not as described, or unfit for purpose.

The following items cannot be returned unless they are faulty, damaged, or incorrect:

• Perishable or opened food products
• Personalised or customised items
• Health and hygiene products (e.g., underwear, opened cosmetics)
• Digital downloads or software once downloaded or accessed

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved:

• A full or partial refund will be processed
• Refunds are made via the original payment method
• Please allow 5-10 business days for the refund to appear

We replace items only if they are defective or damaged. If you need an exchange for the same item, contact us with your order details and we will arrange a replacement as quickly as possible.

• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect
• If a refund is issued, the original shipping fee (if applicable) may not be refunded

To request a return or refund, please contact us via any of the following: